Terms of Service

Who can open an account

You must be at least 18 and able to enter into a contract. An account is for a business — yours, or one you are authorised to act for. Everything done through your account is treated as done by you.

Keep your login details to yourself. Tell us at support@serflows.com if you think somebody else has got into your account.

What SerFlows does

SerFlows gives your business a public booking page, collects the requests that come through it, and helps you schedule them, quote for them, message the customer about them and take payment. It is a tool you operate — the work itself, and the relationship with your customer, is yours.

What SerFlows does not promise

We don’t promise you bookings, customers or income. We don’t promise the service will be uninterrupted or error-free, that a text or email will always arrive, or that a message will arrive at a particular time. Delivery depends on phone carriers and mail providers we don’t control.

The service is provided “as is”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Your responsibilities

You are responsible for what you put into SerFlows and what you do with it: that the information is accurate, that you have the right to hold it, and that your use of it obeys the law — including the rules about contacting people, advertising, pricing and running your trade.

You are responsible for what you tell your customers. Prices, availability, policies and the work you agree to do are yours, not ours.

Building a page for another business

You can build a booking page for another business in preview mode and then hand it over to them. A preview can be looked at but not booked, and it isn’t shown to search engines. Use the business’s name, logo and details only to show them their page.

Until they accept the handover, the page is yours and you are responsible for it. When they accept, the page and everything on it becomes theirs and your access to it ends.

If a page was handed over to you, these Terms apply to you from the moment you accept it, like anyone who opens an account.

People you add to your team

You can give people who work with you their own login to your bookings, and choose what each of them can do. You can change that or remove them at any time.

Everything a team member does through SerFlows is treated as done by you — including the texts and emails they cause to be sent to your customers. They can see your customers’ details, so invite only people you trust with them, and make sure they handle that information properly.

If you joined a business’s team: you use SerFlows on that business’s behalf, these Terms apply to you as well, and the business can change what you can do or remove you at any time.

Messaging people

This one matters, so it gets its own paragraph. When SerFlows sends a text or an email on your behalf, you are the one with the relationship to that person.

You confirm that anyone whose details you enter, or cause to be entered, has agreed to be contacted about the work in question. Most messages SerFlows sends follow a booking the customer filled in themselves, with a consent box they ticked. A booking you enter by hand has no such tick — so only add someone who has asked you to.

Do not use SerFlows to send marketing, promotional or bulk messages. The one exception is the book-again email, which SerFlows sends only to customers who ticked the box asking for it on your booking form, and which they can unsubscribe from in one tap. If a complaint or claim arises from messages sent on your behalf to someone who didn’t agree to them, that is yours to answer.

Your customers’ data

The information your customers give you through SerFlows is yours, not ours. You decide what to collect and why; we hold it for you and act on your instructions. We do not sell it, use it for advertising, use it to train AI models, or combine it with another business’s customer data.

The Data Processing Agreement sets out the detail — what we do with it, who else touches it, how it is kept, what happens if something goes wrong, and how it is deleted. It forms part of these Terms, so you accepted it with them and there is nothing separate to sign. Where it and these Terms disagree about handling your customers’ information, it wins.

What you may not do

Don’t use SerFlows to send spam, to harass, defraud or phish anyone, to distribute malware, to publish anything illegal, or to infringe somebody else’s copyright or trade marks.

Don’t try to break into the service, reach another customer’s account or data, scrape it, overload it, or work around its limits. Don’t upload information you have no right to process.

We may suspend or close an account that does any of this, or that puts other customers or the service at risk. Where it is reasonable to do so, we will tell you first.

Photos and other things you upload

What you upload stays yours. You confirm you own it or have permission to use it, and that showing it on your booking page breaks nobody else’s rights.

So that we can actually run the service, you give us permission to store, reproduce and display that material for the purpose of operating SerFlows for you — hosting your logo, showing your gallery on your page, keeping a customer’s photo attached to their booking. Nothing more, and it ends when the material is deleted.

If you believe something on SerFlows infringes your copyright, email support@serflows.com with enough detail to identify the work and where it appears, and we will look at it and remove it if appropriate.

Our software

SerFlows — the software, the design and the name — belongs to us. You get permission to use it while your account is in good standing, for your own business. That permission isn’t transferable and doesn’t include copying, reselling or reverse-engineering it.

Trial, price and renewal

New accounts start with a 14-day free trial. No card is required to start it. When it ends, access stops unless you subscribe.

The SerFlows plan costs $34.99 per month. It is billed monthly in advance and renews automatically each month until you cancel. Payment is taken by Stripe using the card you give them. Prices may change, and we will tell you before a change affects you.

Cancelling

Cancel any time from Billing in your dashboard — no phone call, no email, no asking us. It takes you to Stripe to confirm.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and you are not charged again. You can undo a cancellation from the same page before that period ends.

Your public booking page keeps working while your subscription does. When access ends the dashboard locks; we do not delete your information at that moment — see Closing your account.

Refunds

Payments already made are not refunded, including for part of a month you didn’t use. Cancelling ends the next payment rather than refunding the last one, which is what the free trial is for — try it before you pay.

If something has gone genuinely wrong, email support@serflows.com and we’ll look at it. Nothing here affects rights you have under law that can’t be signed away.

If a payment fails

Cards expire and payments bounce. If one fails we keep your account working for 7 days while Stripe retries and you sort it out. After that the dashboard locks until the subscription is up to date.

Your booking page stays up throughout. It is on your flyers and your van, and taking it down over a card that expired would cost you work.

Closing your account

You can ask us to close your account and remove your information at any time by emailing support@serflows.com. We may keep what we are required to keep — records of payments, for example — and information may persist in backups for a while before it ages out.

We may close an account that breaks these Terms, or stop offering the service altogether, in which case we will give you reasonable notice and a chance to take your information with you.

Limits on what we owe you

To the fullest extent the law allows, SerFlows is not liable for indirect, incidental, special or consequential losses, or for lost profits, lost bookings, lost income, lost data or damage to reputation — whether or not we were told such losses were possible.

To the fullest extent the law allows, our total liability to you for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.

Some states don’t allow some of these limits. Where that is so, they apply to you only as far as that state permits.

If someone brings a claim because of you

You agree to cover us for claims, damages and reasonable legal costs arising from your use of SerFlows, from anything you upload, from messages sent on your behalf, or from your breach of these Terms or of the law.

Which law applies, and where disputes go

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules. Any dispute will be brought in the courts of that state, and you and we each agree those courts may hear it.

There is no arbitration clause and no class-action waiver in these Terms. If we ever add one it will be written by a lawyer, and we will tell you before it applies to you.

Changes to these Terms

We may update these Terms. Each version carries a version number at the top, and we record which one you accepted when you signed up. If a change matters we will tell account holders and, where appropriate, ask you to accept the new version. Carrying on using SerFlows after a change means you accept it.

Odds and ends

If part of these Terms turns out to be unenforceable, the rest still stands. Not enforcing something once doesn’t mean we have given it up. You can’t transfer this agreement without our say-so; we may transfer it if the business does. These Terms and the Privacy Policy are the whole agreement between us about the service.

Contact

Questions about these Terms: support@serflows.com.